Field Service Technician
Manufacturer of industrial machines, systems, and plants serving the plastic composite, automotive, aerospace, pulp & paper and building products industries near Seattle, WA is looking for a “Road Warrior” FieldService Tech
SUMMARY
Field Service Tech is a customer-facing role in the Customer Support department that reports to the CS Manager to successfully address customer needs in the office and on location. The company is located in WA, but the position is a “Road Warrior”: extensive travel for extended periods of time both domestically and internationally. Base Salary and generous bonus structure depending on amount of travel.
OFFICE DUTIES
Assist in the preparation of quotations for service visits and equipment upgrades
Provide customer support via telephone and electronic communication for installed existing equipment, maintenance questions and upgrades
Assembly and tests of the equipment
Create detailed plans for installation, startup, and commissioning
Collect drawings, schematics, and installation documentation for use in the field.
Study and understand sequence of operations, controls philosophy, speed setups, and system performance requirements before arriving on-site
ON SITE DUTIES
Supervise equipment/systems installations including managing and supervising in-house, customer, and external resources involved in the installation
Provide training to customer in the operation and maintenance of equipment
Repair and repair supervision for manufactured equipment
Prepare detailed, daily service reports of onsite activities and submit to customer and manager
Prepare detailed installation status reports and equipment deficiency reports for the service/project visit
EDUCATION AND WORK EXPERIENCE
Associate Degree in Engineering or Technology
5+ years of directly related experience or 10+ years in field service, installation services, maintenance or repair
Working knowledge of industrial blueprints, electrical and pneumatic schematics and other drawings to determine proper work procedures
Experience with Allen Bradley or Siemens PLCs a plus
Working knowledge of AutoCAD 2012 and Microsoft Office required
Experience with material handling equipment, wood products or paper industries desired
Working with minimal supervision, and leading and partnering with diverse team members required
Ability to handle multiple priorities efficiently, retain a sense of urgency and meet strict timelines required
Experience with hand, power and precision tools and gauges required
Certified field service certificate or ability to obtain
Valid driver’s license, Passport and Transportation Workers Identification (TWI) card or ability to obtain