Project Manager II (ID 34054)
Company Description
You want results and we deliver! The Severson Group (TSG) is your one-stop solution for government and private industry outsourcing needs. We’re experienced service industry contractors with the knowledge, expertise, and contacts to get the job done. Whether big or small, let TSG effectively manage your projects so you can focus on other critical business issues.
Our team will develop a customized plan tailored specifically to your business needs and designed to achieve your goals. Our experts bring a broad knowledge base to your project and are committed to offering you innovative solutions plus exceptional service. Whatever your staffing needs, you can be confident of a successful outcome with TSG as your partner. The Severson Group has partnered with a Fortune 500 Wireless Company to assist and support with hiring efforts. The Severson Group is hiring a Project Manager II.
Job Description
Engineer will provide services as the primary engineer assigned to customer accounts in support of their systems, applications and daily administration and escalations. Engineer will work closely with Service Delivery Managers and internal teams to ensure that all aspects of the customer's ongoing system and application support and administration are successful. Engineer will be responsible for the creation and maintenance of application flow diagrams, custom monitors, RTS (Return to Service) documents, and Knowledge base articles as needed. Engineer will be available for escalations 24x7 on an on-call basis. He/She will conduct ongoing training for first line support personnel on their assigned customer's environment. Identifies and corrects recurring technical issues within their assigned customer(s) environments. Advises customer and acts as their SME (subject matter expert) for their environment for ongoing improvements.
Qualifications
• 5+ years advanced user experience and/or general systems administration with UNIX or UNIX like operating systems in one or more of the flavors below:
o Red Hat Enterprise Linux on Intel x86-64
o Solaris 8,9, or 10
o HPUX
o AIX
• 5+ years large environment experience working with IBM WebSphere products include:
o IBM HTTP WebServer
o WebSphere Application Server 6.x/7.x
o WebSphere DataPower appliance
• 3+ years of experience in service-oriented architecture (SOA), XML and Web 2.0 applications support
• 3+ years middleware task automation experiences using ANT, JACL, Jython scripts
• 3+ years scripting experience in UNIX shells and/or Perl.
• 3+ years of experience in support of and administration with any of the following:
o Apache
o TomCat
o JBOSS
• Proven ability to absorb, master and leverage emerging technologies.
• Strong configuration and troubleshooting knowledge and experience of J2EE based middleware applications
• Strong working knowledge of Internet networking technologies and principals including TCP/IP and LDAP.
• Understanding of overall business functions and the impact of technical decisions on business results.
• Strong sense of urgency in support of all customers. Ability to understand business requirements for technical needs and utilize the business requirements information to prioritize work, develop solutions, and set urgency for others.
• Exceptional analytical and problem solving skills, with logical problem solving from Layer 1 through Layer 7 of the OSI model.
• Ability to work in a team environment that requires a great deal of independent thinking and work execution.
• Demonstrated commitment to providing customer-focused quality service.
• Excellent oral, written and interpersonal communications skills.
• Exceptional technical documentation skills are required.
• Exceptional planning skills and ability to work within change control parameters.
• Ability to work well under pressure.
• Ability to follow policies and procedures that dictate minimum standards for ticket handling, such as customer communication status updates, timelines for escalation, management communication status updates, etc.