Compliance Analyst

Responsibilities

• Conducting compliance calls with Medicare providers for whom an ownership discrepancy has been identified in accordance with established protocols
  
• Recording/documenting outcomes of calls/communication with the entity in ServiceNow
• Tracking outcomes in ServiceNow, utilizing dashboarding and reports/filters
• Coordinating with management to support and assist with ongoing improvement activities
• Other tasks as assigned

Requirements

• Ability to manage workload, meet deadlines, and adjust as needed
  
• Ability to follow established procedures/processes
• Excellent organization skills
• Attention to detail
• Excellent customer service and communication skills: verbal and written
• Maintain professional etiquette in a variety of situations
• Ability to work both independently as well as in a team environment
• Consistent and regular attendance
• Ability to think critically
• Must be able to function in a remote work environment
• Must have secure and reliable internet access
• Associate’s degree preferred, or equivalent experience
• 1+ years in a customer service/call center role
• Knowledge of Medicare/Medicaid provider enrollment preferred
• Knowledge of Provider Enrollment, Chain, and Ownership System (PECOS) preferred